Privacy Policy

1. Who we are

Sanatanaa ("we," "us"), operated from Franklin Lakes, New Jersey, mails monthly Hindu spirituality letters for kids. This policy explains what information we collect on sanatanaa.com and through our subscriptions, how we use it, and the choices you have.

2. What we collect

From you, the adult buyer

• Contact details: your name and email address.
• Shipping address: where the letters go.
• Child's first name: the first name of each child you're subscribing for (up to three on the Family plan), so we can print it on the envelope and letter.
• Order details: your plan, billing dates, and any discount code used.
• Messages: anything you send us by email.
• Welcome offer signups: if you enter your email in our welcome popup, we save that email, when you signed up, and where on the site you signed up.

Payment information

Payments are handled by Stripe. You enter card details on Stripe's secure checkout, not on our site. We never receive or store your full card number. Stripe shares limited details with us, such as card brand, last four digits, and expiry, so we can help with billing questions.

Collected automatically

Like every website, our host (Cloudflare) processes basic technical information such as IP address, browser type, and pages requested in order to deliver and protect the site. We use fonts from Google Fonts, so your browser connects to Google to load them. We don't use advertising trackers or sell ad space.

3. How we use it

• To print, address, and mail your letters.
• To process payments and renewals, and to handle cancellations and refunds.
• To send emails about your order, such as receipts, mailing updates, and changes to your subscription.
• To send the welcome offer and occasional Sanatanaa updates if you signed up for them. You can unsubscribe anytime.
• To answer your questions and fix problems.
• To keep the site secure, prevent fraud, and meet legal, tax, and accounting obligations.

4. Who we share it with

We share information only with service providers that help us run Sanatanaa, and only what each one needs:

The U.S. Postal Service delivers the letters, so it sees what's on the envelope. We may also disclose information if the law requires it, to protect someone's safety, or as part of a transfer if Sanatanaa's business changes hands (in which case this policy would still protect your information).

We do not sell your personal information, and we don't share it for targeted advertising.

5. Children's privacy

Sanatanaa is made for children but bought by adults. We take a COPPA-mindful approach, following the spirit of the U.S. Children's Online Privacy Protection Act:

• Our website and checkout are for adults. We don't knowingly collect personal information directly from children under 13.
• The only information we hold about a child is their first name, given to us by the adult purchaser, along with the household's shipping address.
• We use a child's first name only to personalize and address their letters. We never use it for marketing or profiling, and we never sell it.
• We don't create accounts for children, and our letters don't ask children to send us personal information.
• A parent or guardian can ask us to review, correct, or delete a child's information anytime by emailing [email protected].

If we learn that a child has sent us personal information directly, we'll delete it.

6. Cookies and local storage

We don't use advertising cookies. Our welcome popup saves a small note in your browser's local storage (under sanatanaa-welcome-v1) so it remembers whether you dismissed it or signed up, and doesn't keep popping up. If you signed up, the note also keeps your email on your own device for a few days so we can pre-fill the checkout. You can clear it anytime by clearing your browser's site data. Stripe's checkout pages use their own cookies, covered by Stripe's privacy policy.

7. How long we keep it

We keep subscription information while your subscription is active and for as long as needed afterward for tax, accounting, and legal reasons. We keep welcome-offer emails until you unsubscribe or ask us to delete them. When we no longer need information, we delete it.

8. Your choices and rights

• Access, correct, or delete: email [email protected]. We'll confirm the request from the email address on your order and respond within 30 days.
• Marketing emails: use the unsubscribe link in any update, or email us.
• Deletion limits: we may need to keep some records, such as payment records, when the law requires it, and we can't un-send a letter that has already been mailed.

Some U.S. states give residents specific privacy rights. We honor these requests for all of our customers, wherever they live.

9. How we protect it

We use reputable providers, limit who can access customer information, and share only what each provider needs. No system is perfectly secure, but we take care with your family's information and will tell you if something goes wrong in a way that affects you.

10. U.S. only

Sanatanaa serves U.S. addresses, and your information is stored and processed in the United States.

11. Changes to this policy

If we change this policy, we'll post the new version here and update the effective date. If a change materially affects how we use your information, we'll email you first.